| Privacy policy |
Why do we collect your personal data?
During the purchase process, we only ask you for the personal data that we need to allow us to send your package to you, as well as to assist you and resolve any post-contractual questions, complaints or requests
If you order on our site, we subscribe to our newsletters, unless otherwise specified when creating your customer account. You can unsubscribe at any time, using the link available for this purpose in each newsletter.
If you provide us with your e-mail address, but are unable to place your order, we use it to contact you in a personalized way and help you place your order, if you are still interested. We also keep your e-mail address to inform you when your subscription expires or to inform you of an important development for your product.
The main purpose of the processing is not subject to the consent given for the use of our website for the collection of cookies and the sharing of your anonymous information with third parties in order to personalize advertisements, analyze traffic and provide you with social networking services.
We do not make automated decisions based on profiles, beyond the personalization of advertisements and the legitimate prevention of internet fraud.
How long do we keep your data?
We keep your data as long as we have legal obligations in relation to the services we have offered to you.
In addition to the above, if you are subscribed to our newsletters, we will retain your email address for this purpose until you unsubscribe.
The information collected by our cookies is also kept for a maximum period of fifteen (15) months.
What are the legal grounds for processing your personal data?
The collection and processing of your personal data is mainly based on the contractual relationship you have with us.
When we send you our newsletters or use your email address to contact you in a personalized way or to recognize you when you visit our website again, this is based on our legitimate interest in providing you with our services.
The processing of the information collected by our cookies is based on the consent obtained within the framework of the applicable laws.
Who will be the recipients of your personal data?
In order to provide you with our services, we must communicate your personal data to the TV subscription operators concerned, to enable them to provide you with the products or services requested, for example, beIN sportsn Bis TV, we need to communicate your name to them. , your first name, address and telephone.
We will also share your personal data with payment and delivery providers.
What are your data rights?
In accordance with the General Regulation (EU) 2016/679, of April 27, 2016, relating to data protection (RGPD), the following rights are recognized with regard to the processing of your personal data:
Permission to access. You have the right to verify that your personal data is being processed, and if so, to obtain a copy of that data and full information about the processing.
Right of rectification. You have the right to correct errors, modify inaccurate or incomplete data and verify that the data processed is correct.
Right to erasure. You have the right to delete your data without undue delay if the processing is unlawful or the purpose of the processing or collection has disappeared.
Right of Restriction. You have the right to request the suspension of processing if it is unlawful or inappropriate.
Right to object. You have the right to object to the processing of your personal data if the purpose of the processing is direct marketing or the processing needs to be interrupted for reasons relating to your personal situation, unless we can demonstrate compelling legitimate grounds for continuing the processing. or if the processing is necessary to exercise or defend a right.
Right not to be subject to automated individual decisions. You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or significantly affects you, unless this is necessary for the performance of a contract, is authorized by law or is based on your express consent.
Depending on the nature of our services and the purpose of collecting and processing your personal data, the Right to Portability does not apply.
To exercise your rights, contact us by e-mail at serviceclients@planet-tvsat.com or send your request by post to the following address: PLANET TV SAT AV ALMAGHREB ALARABI CC ALHAFID N 47 - RABAT 10020 - MAORC . In your request, clearly indicate (i) your identity, specifying your full name and the email address used to make a purchase or create an account, and (ii) the right(s) you are exercising.