Conditions d'utilisation

• Article 1: Entirety

These general conditions express the entirety of the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions of these general conditions. No general or specific condition appearing in the documents sent or delivered by the consumer can be incorporated herein, since these documents would be incompatible with these general conditions.

• Article 2 : Object

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by the company PLANET TV SAT to the consumer.

 

• Article 3 : Contract documents

This contract is formed by the following contractual documents, presented in descending hierarchical order: these general conditions; purchase order. In case of contradiction between the provisions contained in the documents of different rank, the provisions of the document of higher rank will prevail.

 

• Article 4 : Entry into force - duration

These general conditions come into force on the date of signature of the order form. These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the expiry of the guarantees due by the company PLANET TV SAT.

 

• Article 5 : Electronic signature

The "double click" of the consumer under the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

 

• Article 6 : Order confirmation

The contractual information will be subject to confirmation at the time of the order or, failing that, at the address indicated by the consumer in the order form.

 

• Article 7 : Proof of transaction

The computerized registers, kept in the computer systems of the company PLANET TV SAT under reasonable security conditions, will be considered as proof of the communications, orders and payments made between the parties. Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

 

• Article 8 : Product Information

8-a : The company PLANET TV SAT presents on its website PLANET-TVSAT.COM the products for sale with the necessary characteristics which allow the potential consumer to know before taking the final order the essential characteristics of the products he wishes to buy.

8-b : The offers presented by the company PLANET TV SAT are only valid within the limits of available stocks.

 

• Article 9 : Price

The prices are indicated in Moroccan Dirham for MOROCCO or in EURO for other countries and are only valid on the date of sending the order form by the consumer. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. Payment of the full price must be made when ordering. At no time can the sums paid be considered as deposits or installments.

 

• Article 10 : Payment method

To pay for his order, the consumer has, at his option, all the payment methods referred to in the order form. The consumer guarantees the company PLANET TV SAT that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form.

PLANET TV SAT S.a.r.l reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by credit card from officially accredited bodies or in the event of non-payment.

PLANET TV SAT reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. administration.

PLANET TV SAT company has implemented an order verification procedure intended to ensure that no one uses the bank details of another person without their knowledge.

As part of this verification, the customer will be asked to send PLANET TV SAT a copy of an identity document and proof of address. The order will only be validated after receipt and verification by our departments of the documents sent.

• Article 11 : Product Availability

The order will be shipped no later than within 3 working days from the day following that on which the consumer made the payment. In case of unavailability of the product ordered, in particular because of our suppliers, the consumer will then have the choice of requesting either the reimbursement of the sums paid within 30 days at the latest of their payment, or the exchange of the product.

• Article 12 : Delivery terms

The products are delivered to the address indicated by the consumer on the order form. The consumer is required to check the condition of the packaging of the goods on delivery and to report the damage due to the carrier on the delivery note, as well as to the company PLANET TV SAT, within one week. . With regard to shipping, as soon as we send a shipment, you will immediately receive an email informing you.

• Article 13 : Delivery problems due to carrier

Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature. The consumer must at the same time confirm this anomaly by sending the carrier within two (2) working days following the delivery date a registered letter with acknowledgment of receipt setting out the said complaints. The consumer must send a copy of this letter by fax or by simple mail to:

PLANET TV SAT Service Clients,

Mag. 47 Centre Commercial Alhafid AV; ALMaghreb Alarabi

10020 RABAT. MAROC

 

• Article 14 : Delivery errors

14-a : The consumer must formulate with the company PLANET TV SAT on the same day of delivery or at the latest on the first working day following delivery, any complaint of error of delivery and/or non-conformity of the products in kind or in quality by in relation to the indications appearing on the order form. Any complaint made beyond this period will be rejected.

14-b : The formulation of this complaint with the company PLANET TV SAT may be made:

• In priority by e-mail on serviceclients@planet-tvsat.com Monday to Saturday (10h à 19h).
• By connecting to our site in the section "Contact Us" " or, after entering your customer number, you can ask us your question through the contact us menu, specifying the order reference.

14-c :Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release PLANET TV SAT from any liability towards the consumer.

14-d : upon receipt of the complaint, the company will allocate an exchange number for the product(s) concerned and will communicate it by e-mail, fax or telephone to the consumer. The exchange of a product can only take place after the attribution to the consumer of an exchange number according to the approach presented above.

14-e : In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the company in its original packaging, by the carrier of the customer's choice.

To be accepted, any return must be notified in advance to our customer service.

The shipping costs are the responsibility of the company PLANET TV SAT, except in the event that it turns out that the returned product does not correspond to the original declaration made by the consumer in the return form.

 

• Article 15 : Product warranty

The provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of latent defects of the thing sold.

The consumer is expressly informed that the company PLANET TV SAT and its service PLANET-TVSAT.COM is not the producer of the products presented within the framework of the website, relating to liability for defective products. Consequently, in the event of damage caused to a person or property by a defect in the product, only the responsibility of the producer thereof may be sought by the consumer, on the basis of the information appearing on the packaging of the said product. The conditions and duration of the manufacturer's warranty are indicated on the product sheets. Given the frequency of renewal of the components of technical products, PLANET TVSAT.COM may, upon request, inform the consumer of the availability of spare parts for the products offered and the procedures for obtaining them if necessary.

In the case of a return for repair or exchange, the transport costs are the responsibility of the consumer.

 

• Article 16 : Right to retract

The consumer has a period of 7 days to return his order, at his expense, the products do not suit him. This period runs from the day of delivery of the consumer's order. Any return must be reported in advance to the Customer Service of PLANET-TVSAT.COM: In priority by telephone from Monday to Saturday from 10 a.m. to 7 p.m., By connecting to our site in the "Contact Us" section where, after having entered your customer number, you will be able to obtain your order number.  

The product must be returned by registered post to PLANET TV SAT, Mag 47 Center Commercial Alhafid, Av. Grand Maghreb, Rabat, Morocco

The packaged products must not have been unsealed, so that the consumer can benefit from the right of withdrawal.

Only products returned as a whole will be taken back, in their complete and intact original packaging, and in perfect condition for resale. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.

This right of withdrawal is exercised without penalty, with the exception of return costs.

In the event of the exercise of the right of withdrawal, the consumer has the choice of requesting either the reimbursement of the sums paid via a credit note that he can consume on the PLANET-TVSAT.COM site, or the exchange of the product. In the case of an exchange, the re-shipment will be at the expense of the consumer.

In the event of exercising the right of withdrawal, PLANET TV SAT will make every effort to reimburse the consumer within 15 days. However, given the technical nature of the products sold, this period may be extended to 45 days, in particular when the product needs a technical verification (see products that must be tested beforehand).

However, the right of withdrawal does not apply to the following purchases:

• Goods inseparable from other items (for example, a remote control for a television),
• Goods ordered at your request or clearly personalized (pre-order product).
• Service goods (tv subscription or similar)

• Article 17 : Rights of use

The right to use PLANET TV SAT software, as well as those distributed by it, is granted to the consumer on a non-exclusive, personal and non-transferable basis, in accordance with the Intellectual Property Code. However, the consumer has a right of reproduction exclusively for the establishment of a backup copy, when this is necessary to preserve the use of the software. In any event, the author of the software retains ownership rights over his work, which the consumer undertakes to respect.

• Article 18 : force majeure

Neither party will have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts.

The party affected by such circumstances will notify the other within ten working days following the date on which it becomes aware of them. The two parties will then come together, within one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party. Expressly, are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

• Article 19 : Partial non-validation

If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain their full force. and their scope.

• Article 20 : No Waiver

The fact for one of the parties not to take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.

• Article 21 : Title

In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

 

• Article 22 : Applicable law

These general conditions are subject to Moroccan law. This is the case for rules of substance as well as for rules of form. In the event of a dispute or complaint, the consumer will first contact the customer service of the PLANET-TVSAT.COM website to obtain an amicable solution. In a second step and in case of appeal, only the courts of RABAT (MOROCCO) will be competent.

• Article 23 : Computing and Freedom

The information requested from the consumer is necessary for the processing of his order and may be communicated to the partners of the company PLANET TV SAT.

The consumer can write to the company PLANET TV SAT whose contact details are in the confidentiality charter appearing within the framework of the website, to oppose such communication, or to exercise his rights of access, rectification to with regard to the information concerning him and appearing in the files of the company PLANET TV SAT, under the conditions provided for by law.

• Article 24  : Terms of Service for Third-Party Payment Services

The data recorded by the payment providers on their platform on behalf of PLANET TV SAT constitutes proof of all
commercial transactions between you and the company PLANET TV SAT SARL.

The following general conditions of sale govern all transactions established on the web catalog of PLANET-TVSAT.COM. Any order placed on this site implies the customer's unconditional and irrevocable acceptance of these conditions.

This contract is a distance contract which aims to define the rights and obligations of the parties in connection with the sale of the products of the company PLANET TV SAT, on the Internet, through the platform of payment service providers. .

To pay for your order by credit card, you choose the means of payment among those offered by PLANET TV SAT at the level of the Order Form (Visa, MasterCard).

In this case, the remittance of the transaction for debiting your account is made the day following the date of the delivery confirmation.

Your credit card payment is secured by our service providers who offer a completely secure payment service.

The Consumer guarantees the PLANET TV SAT Company that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the Order Form.

In the event of payment by credit card, the provisions relating to the fraudulent use of the means of payment provided for in the agreements concluded between the Consumer and the issuer of the card between the Company PLANET TV SAT and its banking establishment apply.